1. Overview
This Refund & Cancellation Policy governs all technical services, diagnostic engagements, development projects, and consulting packages purchased through saifulasif.com (“Website”), operated by Saiful Asif (“I,” “me,” “my,” or “Service Provider”).
This policy applies to all professional technical services provided through the Website, including:
By commissioning work or submitting payment for any service on saifulasif.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy alongside the website’s Terms & Conditions.
2. Payment Policy
To ensure commitment and allocate dedicated engineering time, project payments are structured around clear deliverables:
A 50% advance payment is required before project work begins. Work starts only after payment confirmation has been verified.
The remaining 50% balance is due only after the agreed work has been completed and delivered for client review or live handover.
3. Cancellation Before Work Starts
Clients may request cancellation of a scheduled project prior to the start of technical work.
If a cancellation request is formally communicated before any diagnostic inspection, server logging, codebase reviews, staging environment deployments, or active development tasks have commenced, the client is eligible for a full (100%) refund of the 50% advance payment.
Where applicable, transaction processing fees incurred by third-party payment gateways during payment transmission may be handled in accordance with the payment provider’s operational refund rules.
4. Cancellation After Work Has Started
If a client requests project cancellation after diagnostic or development work has already commenced, the refund calculation will depend on the volume of work completed up to that point:
- The value of engineering hours already spent, technical audits conducted, or deliverables produced will be accounted for and deducted from any advance payment.
- If the accrued labor exceeds the initial 50% advance payment, no refund will be issued, but the remaining balance may be adjusted or waived depending on the mutually agreed termination terms.
- Any third-party costs already incurred on behalf of the project (such as premium software licenses, server provisioning, or font assets) are strictly non-refundable.
Completed code, diagnostic reports, and assets generated up to the official cancellation timestamp will be handed over to the client upon settlement.
5. 14-Day Verification Policy
Following the completion of the agreed work and notification of delivery, clients have 14 calendar days to review, inspect, and test the delivered functionality in their staging or production environment.
If the client identifies a technical malfunction or bug that:
- Relates directly to the original agreed scope of work; and
- Was not operating correctly as agreed when the work was delivered,
the client should report the issue in writing within the 14-day window. I will investigate and correct the issue at no additional cost.
Once the 14-day verification window expires without reported defects, the project is considered fully accepted and closed.
6. Eligible Refunds
I take pride in delivering professional, reliable technical solutions. A client may be considered eligible for a refund under the following specific circumstances:
Resolution Commitment: “If I am unable to resolve the specific technical problem agreed in the project scope despite reasonable efforts, you may request a refund of the payment made for that unresolved service, subject to this policy.”
Additional eligible refund scenarios include:
- Developer Non-Delivery: In the unlikely event that I am unable to initiate or deliver the agreed service due to developer-side circumstances or capacity constraints.
- Duplicate Payment: Where a client accidentally transmits duplicate transactions for the same invoice or milestone. In such cases, the excess payment will be refunded immediately.
7. Non-Refundable Situations
Because technical troubleshooting and software development require direct expenditure of professional time and resources, refunds do NOT apply under the following circumstances:
Where an issue falls outside developer control, I will provide technical diagnostics and recommend appropriate external next steps.
8. Emergency Services
Emergency support services (such as urgent website downtime remediation, 503/504 errors, fatal PHP crashes, and resource limit restorations) are inherently investigative and provided on a dedicated, best-effort professional basis.
Because emergency triage requires immediate labor to inspect server logs, isolate code collisions, and trace database locks, fees for diagnostic triage cannot be refunded once investigative time has been expended.
I do not guarantee that every emergency issue can be resolved instantly, as resolution speed depends heavily on server responsiveness, problem complexity, hosting cooperation, and the availability of uncorrupted backups.
9. Malware Removal & Hacked Website Recovery
Malware removal and hacked website recovery services involve extensive technical labor to scan files, eliminate backdoors, clean database injections, and harden the WordPress installation.
Reasonable, professional efforts are made to identify and remove all detectable malicious code. However, cybersecurity is dynamic:
- Future reinfections occurring after project completion are not automatically covered under the original service fee.
- Reinfections caused by unpatched third-party plugins, outdated themes, unrotated passwords, compromised local computers, or vulnerable neighboring websites on shared hosting are not eligible for a refund.
Post-cleanup hardening recommendations are provided to help clients protect their websites against future vulnerabilities.
10. SEO Services
Technical SEO services, structured data implementation, crawl error resolutions, and sitemap repairs are delivered according to agreed technical specifications.
Search engine rankings, organic visitor traffic volume, lead conversion rates, and revenue generation are governed by external search engine algorithms (such as Google), market competition, content quality, and broader industry variables.
I do not provide guarantees regarding specific search engine rankings (#1 positions), guaranteed indexing timeframes, or traffic volumes. Consequently, SEO services are non-refundable on the basis of ranking fluctuations.
11. Performance Optimization
Performance optimization services focus on identifying bottlenecks, reducing un-cached database queries, configuring caching mechanisms, and streamlining frontend asset delivery.
Actual loading speeds and third-party scoring metrics (such as Google PageSpeed Insights, GTmetrix, or Lighthouse) depend on variables outside codebase control, including hosting hardware capabilities, visitor geographic location, and external tracking scripts (such as Meta Pixel or Google Tag Manager).
Unless a specific, measurable target has been expressly guaranteed in a written contract prior to work, performance services are non-refundable based on third-party scoring tools.
12. Third-Party Costs
Certain projects may require the acquisition of third-party software, commercial assets, or infrastructure services on behalf of the client.
Expenses incurred for:
- Commercial WordPress plugin licenses or WooCommerce extensions
- Premium theme licenses or marketplace assets
- Hosting provider fees, VPS provisioning, or server upgrade charges
- Domain registrations, renewals, or transfer fees
- Third-party API credits, SMS gateway fees, or email dispatch services
are strictly non-refundable once purchased, as these represent immediate payments to independent third-party vendors.
13. Refund Process
To request a refund review under this policy, the client must contact me directly in writing within the applicable timeframe (or within the 14-day verification period where applicable).
Please submit your request via email to saifulalam.asif@gmail.com with the following details:
All refund requests are reviewed in good faith within 3 to 5 business days. Approved refunds will be processed and returned to the client using the original payment method where practically and technically possible.
14. Chargebacks & Payment Disputes
I am committed to fair and professional business relationships. If you have any concerns regarding a project, invoice, or technical deliverable, I strongly encourage you to contact me directly first before initiating a chargeback or payment dispute through your bank or payment processor.
Direct communication allows us to resolve technical misunderstandings or review eligible refund requests quickly and constructively without incurring unnecessary administrative delays or third-party dispute fees.
Where an unwarranted chargeback is filed without prior notice or contrary to these agreed Terms, all active services, diagnostic support, and license assignments may be paused pending resolution.
15. Policy Updates
I may update this Refund & Cancellation Policy from time to time to reflect modifications in service offerings, payment integration practices, or applicable legal standards.
When updates occur, the “Last Updated” date at the top of this page will be revised accordingly. For active projects, the policy terms in effect at the time of project commencement will continue to govern that specific project engagement.